At flrieashshoeluxmeo Holdings, we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and conditions for cancellations, returns, and refunds.
You may cancel your order at any time prior to shipment. Once your cancellation request is processed, a full refund will be issued to your original payment method. To cancel an order, please contact our customer service team immediately after placing your order. Cancellations cannot be processed once the order has been prepared for shipment or dispatched.
We accept returns within 30 days of the original purchase date. To be eligible for a return, items must be unused, in their original packaging, and accompanied by a valid proof of purchase (receipt or order confirmation).
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may experience processing delays. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Upon receipt and inspection of your returned item, we will send you an email notification confirming the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7-10 business days. Please note that your bank or credit card company may require additional time to process and post the refund to your account.
Refunds will be issued for the purchase price of the returned items. Original shipping fees are non-refundable unless the return results from our error. For products purchased during promotional periods, refunds will reflect any applicable discounts.
If you haven't received your refund within the specified timeframe, please first check your bank account or contact your credit card company, as processing times may vary. If you've completed these steps and still haven't received your refund, please contact our customer service team with your order details. We will investigate the matter and keep you informed throughout the process.
For any questions regarding our Return & Refund Policy, please contact flrieashshoeluxmeo Holdings:
Company Name: flrieashshoeluxmeo Holdings
Address: 27 Rivonia Road, Sandton, Johannesburg 2196, South Africa
Phone: +27 11 587 3294
Email: [email protected]
